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Basico ServiceNow Learning -. 6. ITSM is a strategic approach to IT management, with a focus on delivering value to customers. The CMDB is an important foundation for many ServiceNow applications, as it stores and manages data about the configuration items (CIs) in an. 44 open jobs for Servicenow itom consultant. ServiceNow ITOM Enterprise. Data import tools can be used for bulk imports, and manual data entry is often necessary for custom or non-discoverable CIs. Any customer on or above Rome Patch 5 can install (or chose not to) this plugin. Making the world work better begins by building equity for all at home. Benefits of Benefits of Implementing ServiceNow ITOM And ITSM Together to Improve IT Operations. Modern mobile experiences Keep users informed and engaged anytime, anywhere with intuitive mobile apps. By asking this question, the interviewer wants to evaluate your teamwork skills, your commitment to quality, and your understanding of best practices in software development. However, that's just the start. Technical interview - I was interviewed as a fresher. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions! For a full list of all the upcoming events, please click here. Two ITOM products that help customers realize this value are ServiceNow Discovery and Service Mapping. Join us for innovative speakers and breakout sessions, focused on helping you bring intelligence to every corner of your business. Workforce Optimization. If you have recently gone through an interview and want those questions to be. Explore All Trainings. What is ServiceNow, and how does it benefit organisations? This is one of the common ServiceNow Interview Questions you must learn. They are also using ITOM to automate IT operations processes, slashing the time it takes to get things done. Experience years at similar roles. These questions are designed to assess candidates’ expertise and suitability for the role, along with skill assessments. Automate asset workflows at each stage of the asset lifecycle. Questions related to ITOM mostly. 7 percent. 25+ ServiceNow Integration Interview Questions and Answers. Solutions Products. After a ‘HR request’ is submitted via the HR Catalog, an HR application in ServiceNow is used to fulfill those requests. We here at ExamTopics understand that. Learn More. We make the world work better for everyoneWe would like to show you a description here but the site won’t allow us. Try to cover the complete syllabus of the Certified Implementation Specialist exam. Teams. Single data model Optimize service operations with a unified, cloud-based platform across operations and service management. And, it’s why we’ve integrated change. We’ll start with a stat that most anyone will appreciate: In the average enterprise, about 60% of incidents are generated by machines (servers, storage, network routers, etc. Discovery is. A multilevel or hierarchical SLA – between everybody, or at least, multiple departments of an organisation. With the quickened pace of business requiring faster scale, leaders and decision-makers must find ways to adapt and optimize their processes. ServiceNow is a cloud-based IT Service Management tool that offers a single system of record for IT services, operations, and business management. 1. There may be some deep dive technical questions about scripts, flows, and so on to validate your resume. Flow Designer has built-in testing functionality that makes it easy to manually trigger flows and inspect the results. When comparing quality of ongoing product support, reviewers felt that ServiceNow IT Operations Management is the preferred. I have already posted some more servicenow interview questions earlier, you can also refer the same for interview. Get the right Servicenow itom job with company ratings & salaries. Practicing for an exam like the CIS-Discovery can be a full-time job. Reviewers felt that ServiceNow IT Operations Management meets the needs of their business better than Moogsoft. 4 benefits of combining ITSM and ITOM. See Interview Questions for Similar Jobs. The ServiceNow CMDB is built on a single data model with a standard taxonomy, predefined semantics, consistent format, data quality standards, and common processes. 2. Get 100% practical experience with HKR Trainings. ITBM PPM Technical Consultant Interview. Minimize waste throughout the asset lifecycle by optimizing software licenses, tracking hardware assets, and managing cloud resources. Align asset investments to business needs. Hi all- Quick background: I inherited a pre-existing Discovery implementation and our senior admin quit a few months ago, so my hand has been in all the pots while my experience is pretty limited, particularly with Discovery. Developer Build, test, and deploy applications. Unleash the power of IT. If IP address changes, will it still be retained under equipment name in CMDB: Yes. , Discovery IP range. What should I do now? I had my second interview with a partner today and I thought I did "ok" during the interview. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and. 67% reduction in P1 and P2 incidents via Event Management and process improvements. - Now Learning. We at huntertechglobal. This plugin works the same way as older license scripts. ServiceNow Discovery Interview Questions and Answers. sort 0's and 1's in an array 2. Dates and commitment: Join us for a 70-minute interview via Zoom with our lead researcher sometime between October – November. Over 10 years of experience in providing ITIL and IT Service Management Solutions in IT infrastructure with expertise in the ITSM suite (ServiceNow) as a ServiceNow Consultant. Intelligent IT operations Use AIOps and machine learning to proactively pinpoint disruptions and root causes for. Viewing 1 - 9 of 9 interview questions. In this article ServiceNow Software Engineer Interview Questions or we can say. We would like to show you a description here but the site won’t allow us. Some Java concepts and SQL questions 3. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Careers 30 Servicenow Developer Interview Questions and Answers Common Servicenow Developer interview questions, how to answer them, and. If you have any additional questions. You can also create your own patterns with ITOM Visibility’s built-in pattern framework, which lets you configure new patterns for any IP-Containers . @gauthamdigitallearning ITOM Introduction | ServiceNow ITOM Training | ServiceNow Admin and Developer Training | | Best ServiceNow Training in Hyderabad |. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. A- Have you configured notifications in an instancebefore? 2. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the. The IT challenge. Security is a largely important topic when it comes to building a CMDB with ServiceNow Discovery. We would like to show you a description here but the site won’t allow us. In fact some exams are actually paid for by work because they are so intensive. ServiceNow ITOM enables organizations to gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Introduction Visibility is critical in IT environments. ServiceNow IT Operations Management (ITOM) is a suite of tools designed to automate and streamline the operational management of IT infrastructure, applications, and services. Identify network issues and assess impacts across multiple network monitoring systems. ----- -----For Okta 2023: ServiceNow Interview Questions and Answers Updated Mar 14, 2019 What is ServiceNow? ServiceNow is an organization that provides the software for. Keep an eye out for an email confirming your interview session. Interview questions are useful to attend job interviews and get shortlisted for job position. Challenges faced or how did I faced challenges on previous/current roles. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. Search Servicenow itom consultant jobs. Q. The process took 3 months. ServiceNow Developer Interview Questions. Data from the cloud, IT infrastructure, logs, metrics, events, and container-based resources are all collected. ServiceNow integration interview questions often focus on your expertise in connecting ServiceNow with other systems and APIs, so understanding REST and SOAP integration methods can be crucial. We would like to show you a description here but the site won’t allow us. In fact, work is already underway to automate more than 20 IT operations processes using ServiceNow ® Orchestration, with more to come. Transform your business operating platforms and processes by adding automation and advanced analytics capabilities to drive efficiencies and gain powerful actionable insights. Data Model = A Configuration Management Database (CMDB) framework across ServiceNow productsGain new ServiceNow skills and fresh insights into the power of digital transformation. How to Prepare for ServiceNow Interview Questions. Q2: D - 64%. There were three rounds 1. Satisfied Learners. I am sharing the link below of the same: ServiceNow Interview Questions for 1 to 3 Years of Experience. I hadn't even heard of ServiceNow until my workplace at the time bought it. Managing the cost of purchasing and managing hardware assets. As for the technical questions, my answers weren't perfect but I still accomplished the underlying task (suggested to use rowcount instead of glide aggregate for one question and also. Demo ITOM. This article will provide you brief on almost all applications and modules in ServiceNow. 4+ years of Experience working and developing ServiceNow ITOM. What are the Applications you. Through ITOM, ServiceNow allows ITOps, DevOps, and SRE. Furthermore, you can also automate the. 1. The ServiceNow Ticketing Tool works in a 3-step process, in which, firstly an issue is reported, then its managed in the best possible way. Apex Systems - Sr. Challenges faced or how did I faced challenges on previous/current roles. It includes features like service mapping, event management, orchestration, cloud management, discovery, and operational intelligence. Description. Developer Build, test, and deploy applications. Problem Management Real Time Scenarios: 1. Drive action to high-risk areas, business disruptions, noncompliance, and vendor status changes. Q&A for work. The ServiceNow ITOM suite helps enable multiple components, including the automation of infrastructure discovery, compliance maintenance, services mapping, and events rationalization. ServiceNow ITOM Module. IT Operations Management (ITOM) Predict issues, reduce user impact, and automate resolutions with AIOps. Deliver Agile Multi-Cloud Governance with ServiceNow ® ITOM Optimization ; White Papers. Experience years at similar roles. All Rights Reserved. 4. on your digital transformation journey with ServiceNow. Giga Guru. Kegman Inc. Reimagine always-on technology services enabled by automation. Straight forward and focused on the things that reflected my experience and way. Click on Flow logic and you can find the “ Call a Workflow ” and select this activity. The ITOM Blind Spot: IBM Z and IBM i Systems. 3. Enhanced Service Visibility During Change - ServiceNow's ITOM platform provides centralized management of all enterprise infrastructure and services. Discovery is triggered by adding one or more IP ranges to discover to the ServiceNow Discovery application 3. Learn ServiceNow Certified Implementation Specialist - Discovery today: find your ServiceNow Certified Implementation Specialist - Discovery online course on Udemy. Explore our new Introduction to Gen AI course—perfect for beginners. In this video you will see a sample interview for ServiceNow Developer role. With ITOM, Joe and his team are saving 25,000 hours a year. You will learn what type of questions are being asked during ServiceNow develope. Do a self-assessment of. It includes features like service mapping, event management, orchestration, cloud management, discovery, and operational intelligence. ITSM vs ITOM: Definition. HKR Trainings provides world’s leading online training on 700+ Courses with certifications for all IT courses. Also if the price is more than USD 500 then trigger a financial approval. PayScale of Professionals. DEMO. ServiceNow This Learning Path provides all required and recommended training and exams to become a ServiceNow Certified Discovery Implementation Specialist. ServiceNow ITOM is a set of integrated tools and modules that can be used to streamline and automate IT operations in the organisations. Following is the list of most frequently asked ServiceNow Interview questions and their best possible answers. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions! For a full list of all the upcoming events, please click here. Viewing 1 - 8 of 8 interview questions. Business leaders must drive uninterrupted innovation and. Process Mining. ServiceNow users could repurpose 15% of IT administration staff to higher-esteem work. Course Overview. Put the two together and now you know who, what, where, when, and why. Should know and highlight working of Incident, Security Incident, Major Incident Management, Security incident, Security Service request, Integration with security tools ex- Virus Total, IBM QRadar, Splunk, Qualys, Tenable, etc and best practices and standards like NIST, MITRE ATT & ACK, SANS Etc. ServiceNow is a cloud-based IT Service Management (ITSM), and the need for ITSM is growing. It provides various integrations for its clients, and has received it as a flexible business apparatus. Learn about interview questions and interview process for 7 companies. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. I interviewed at ServiceNow in Mar 2017. From a lot of people's perspective it's an IT ticketing tool at the core of it and then it's just gone nuts from there. I love videogames (I play mostly PC Games) and Comedy TV Shows. Until and unless it is in the same IP Range. “ServiceNow has provided frictionless ways for colleagues to handle their IT; it has removed a lot of mundane tasks and certainly made onboarding. June 8, 2021. Furthermore, ServiceNow ITOM is secure and compliant, and can be easily implemented with the help of a PROV professional. Align asset investments to business needs. ServiceNow users have ten percent quicker issue goals. 163 open jobs for Servicenow itom developer. PAC Systems Admin. servicenow technical architect. Product Marketing Manager at ServiceNow, is an IT industry expert with more than 16 years experience. With our deep knowledge and. S. ServiceNow ITOM enables businesses to enhance their efficiency by. Leveraging end-of-life (EOL) and end-of-service (EOS) insights for hardware refresh planning cuts costs, reduces risks to critical business systems on aging assets, and enhances cost-efficiency through methodical purchasing. Courses from $9. Salaries may vary based on experience, location, and industry demand. Create a schedule that allows you to devote sufficient time each day to studying for the Certified Implementation Specialist - Discovery exam. Certified Implementation Specialist- Event Management exam. Using discovery patterns and schedules, the Discovery learning path will examine IP-enabled configuration items (CIs) and their relationships and. It takes time, practice, and the right focus. ITOM describes the individual processes and services that are administered by an IT department—this includes administrative. They can be: 1. Powering IT Operations in a Cloud-First World ;. 30 Servicenow Developer Interview Questions and Answers. . Develop a catalog item to order a laptop and based on selection like RAM, memory, and Graphic card price should be calculated in the cart. ServiceNow ITOM Predictive AIOps uses powerful automated workflows to predict issues before they impact users, correlate the growing number of noisy signals, and remediate incidents faster. Single data model Optimize service operations with a unified, cloud-based platform across operations and service management. Some services are optimizing processes in IT, from mapping delivery to orchestration. 5 million configuration items discovered every day •7 weeks to deploy and replace legacy tools. Our free one-day event kicks off in October. ServiceNow Discovery Implementer path enables those looking to successfully implement ServiceNow Discovery by laying the groundwork for mature infrastructure operations management. The primary goal of ServiceNow ITOM's features is to automate the laborious and time-consuming operations performed by the IT staff. However, that's just the start. Transform your business at World Forums. ServiceNow has broad control over allocating the resources and designing the process flow of those services. With ITOM services, you can optimally provision these resources much faster and easier. Interview. User. Article provides mostly asked servicenow interview questions. Single data model Optimise service operations with a unified, cloud-based platform across operations and service management. Deliver Agile Multi-Cloud Governance with ServiceNow ® ITOM Optimization ; White Papers. ITOM describes the individual processes and services that are administered by an IT department—this includes administrative. You don’t need a lot of “stuff” to learn the ITOM suite. No preparation necessary. 4. List of 45 interview questions which will be asked from 2-6 years experience servicenow professional is mentioned in this article. Search Servicenow itom jobs. Start with visibility: Using discovery to populate the CMDB. ServiceNow Blog. Accenture initially deployed Discovery and Event Management to cleanse the CMDB foundation to support the enablement of subsequent ITOM features. that are non-compliant, ITOM Governance can raise attention about them, and offer suggestions just like “right clicking” on an underlined typo. 1) What is. Transform your business at World Forums. Developer Build, test, and deploy applications. ----- -----For Okta 2023: is the Sys Popup view in ServiceNow and how can we create one? 💠What is incident management in ServiceNow? 💠What is the relationship between the incident, problem, and change management?::: 💠 For a more detailed demo of the top 10 ServiceNow ITSM question watch the video below1. Let's delve into the essential aspects of Ser. ServiceNow Developer Interview Questions. Combine ITOM with other products and apps to create a powerhouse operational platform. List of 45. ITBM PPM Technical Consultant Interview. Organizations that already work with the ServiceNow platform usually find it awesome, then the users, especially the management, operations personnel, and project teams, start to look at ITOM and. Interview was on site and seemed normal and relaxed first, but after second interviewer arrived it became a bit blunt. Let's Hurry! Just Three Simple Steps: Click on the Download button relevant to your (Fresher, Experienced). So this brings us to the end of the blog. Computing Devices cmdb_ci_server . Confidential. Hello Community, In the dynamic world of data management, ServiceNow plays a pivotal role, ensuring the integrity and availability of crucial information. Coalesce forms one of the most important ServiceNow interview questions. I was acknowledged on Feb 2nd to initiate a telephonic discussion based on my availability. Reduce customer effort and improve your bottom line. A- When you need to see if an email was sent, whattable do you look in? 3. 2. In this regard, there are some standard integrations of ServiceNow with incident, change, problem management, CMDB, Single sign-on, etc. But this is not easy as IT has to face many. Vulnerability management is a term that describes the various processes, tools, and strategies of identifying, evaluating, treating, and reporting on security vulnerabilities and misconfigurations within an organization's software and systems. The only hard negative points that I could tell during the interview was that I didnt have my CIS ITSM or CMDB certs. Have you worked on ServiceNow CMDB? How to enrich data in CMDB? “Yes, I have extensive experience working with the ServiceNow CMDB. Our values guide us to always do the right thing in our ambition to be the defining enterprise software company of the 21st century. 1. Center of Excellence (COE) is the type of HR case you want to create. Audience: ServiceNow customers, partners, sales engineers and others interested in becoming a ServiceNow Certified System Administrator; Product certifications: CSM, HR, ITBM, ITOM, ITSM and Platform. Communication is made via the MID server, an on-premises proxy worker component of ServiceNow, which then scans the entered IP ranges 4. . Course. Join the session via Zoom. Accenture initially deployed Discovery and Event Management to cleanse the CMDB foundation to support the enablement of subsequent ITOM features. Impact Accelerate ROI and amplify your expertise. Q) If importing data, how do you keep from importing duplicates? A) Utilize the Coalace field to state which field is the unique key. 3. About ServiceNow Online Training course. Average Rating. Align asset investments to business needs. Impact Accelerate ROI and amplify your expertise. ITSM is more visible and outward-facing to people outside of IT. Straight forward and focused on the things that reflected my experience and way. ServiceNow is a powerful platform with critical qualities which drives current businesses to be executed quicker and turn out to be more versatile. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registeredFeatures of ServiceNow IT Operations Management. Later, to my reply with the feasible date/time windows, I have never heard. ServiceNow Blog. 31 ServiceNow Solutions Consultant interview questions and 21 interview reviews. 50) What is the difference between next () and _next () method? next () method is responsible to move to the next record in GlideRecord. Step 4: – Login to your ServiceNow Developer Platform. CLOUD IMPLEMENTATION With extensive resources and tools to support cloud implementations, ServiceNow ITOM ensures the business can build and quickly deploy optimally. A customer or external SLA – between you and an external customer. Many teams have issues managing their services, cloud deployment, governance, service outages, etc. 1. ServiceNow Developer Saic – Richmond, VA. They lack visibility to the IBM Z and IBM i systems that process so many of the. Can you describe your experience working with ServiceNow platform and its various. Servicenow Itom Developer Resume jobs. 2. Top ServiceNow Interview Questions Q1: What Do You Mean By ServiceNow? (Alternatively, What Is ServiceNow ?) Ans: ServiceNow is an ITSM tool (IT. Connect and share knowledge within a single location that is structured and easy to search. Live on ServiceNow is our latest event series to help you deploy, adopt, and achieve value faster from your ServiceNow products. Run ITAM where you plan, service, and operate IT—on one platform, one data model, and one architecture. ----- -----For Okta 2023: 💠What is the Sys Popup view in ServiceNow and how can we create one? 💠What is incident management in ServiceNow? 💠What is the relationship between the incident, problem, and change management?::: 💠 For a more detailed demo of the top 10 ServiceNow ITSM question watch the video below 1. Minimize waste throughout the asset lifecycle by optimizing software licenses, tracking hardware assets, and managing cloud resources. All rights reserved. ServiceNow Discovery Interview Questions and Answers. First round was more about how a person reacts to different situations and second round was completely Technical. Craig McDonogh, Sr. Projects and. We would like to show you a description here but the site won’t allow us. ACTE ServiceNow training offers the course participants with hands-on experience on methods to apply ServiceNow Applications in the business. Rating: 4. Navigate to Flow Designer -> Designer in application navigator. Scale IT To Support Business Goals and Employee Needs. Internal – between you and an internal customer such as another department. We would like to show you a description here but the site won’t allow us. Glassdoor has 8 interview questions and reports from Servicenow technical architect interviews. I am sharing some interview questions on servicenow shared by ServiceNow Aspirants recently in February -March 2020. Using discovery patterns and schedules, the Discovery learning path will examine IP-enabled configuration items (CIs) and their. Moreover, you also get the ability to set the difficulty level of questions according to the role’s needs and add custom created questions in the test. As an ITAM coach and consultant, part of my job is helping organizations build their ITAM teams. May 24, 2022 ServiceNow (NYSE: NOW) hosted its Financial Analyst Day 2022 on Tuesday, May 24, in Las Vegas. Email. Prepare for your interview. Love your job. ServiceNow is a company that provides service management software as a service. Most Asked ServiceNow Interview Questions. The ITBM and ITOM component data model has been built based of CSDM 2. Boost productivity with. ServiceNow users have ten percent quicker issue goals. ServiceNow ITOM helps in dealing with operations management. 5 © 2022 ServiceNow, Inc. I have made my best attempt to list down all the possible questions for the ServiceNow Certified Implementation Specialist - Event Management Exam. 909 Reviews. 1. Check out this white paper to see how ServiceNow is empowering IT organizations to drive business outcomes faster while they adapt to changing work environments. Each ServiceNowServiceNow CIS ITSM Passing Score. Vulnerability management definition. Identify and solve issues before they occur with cross-team automation workflows. ServiceNow can also integrates with other applications or tools such as Moogsoft, Jira, LDAP and many more, which makes ServiceNow platform more robust and flexible. cmdb_ci_cloud_appserver ; cmdb_ci_oslv_container . The company specializes in IT services management (ITSM), IT operations management (ITOM), and IT business management (ITBM). ServiceNow Discovery gives you the means to create an accurate,. ServiceNow ITOM is a set of integrated tools and modules that can be used to streamline and automate IT operations in the organisations. Having a successful discovery project is not easy, as a matter of fact, it is one of the most challenging areas of ITOM to “get right”. That’s crucial information when you’re trying to restore a mission-critical service. © 2022 ServiceNow, Inc. which will help you to prepare for the servicenow interview. 1 Answers. We would like to show you a description here but the site won’t allow us. $780,000 in cost avoidance each year by eliminating manual work. Watch this webinar for a step‑by‑step guide for establishing clear dependency mapping, increasing visibility into service issues, automating incident response, and change management. 3. Join the session via Zoom. servicenow architect. Modern mobile experiences Keep users informed and engaged anytime, anywhere with intuitive mobile apps. We would like to show you a description here but the site won’t allow us. 35 ServiceNow Interview Questions (With Example Answers) ServiceNow is a cloud-based platform that many different business departments and individuals use to manage IT and non-IT processes for numerous applications. Align work to business priorities, reduce time, and optimize resources with IT Business Management (ITBM). We would like to show you a description here but the site won’t allow us. Top Most asked ServiceNow Interview Questions and Answers for beginners. Top Most asked ServiceNow Interview Questions and Answers for beginners. ServiceNow today announced its latest generative AI solution, Now Assist for Virtual Agent, with the aim of revolutionizing self-service by offering intelligent and relevant conversational. Hands-on experience in technical implementation of IT Service Management (ITSM), IT. Implementing forEach without using . A multilevel or hierarchical SLA – between everybody, or at least, multiple departments of an organisation. . Voila! Demo in a box. Do more with IT Service Management. What is ServiceNow? Q3. This Practice Tests Course Is For Anyone Who Is Preparing For The Servicenow CIS-DISCOVERY and Want To Evaluate Their Knowledge, Identify Their Weakness and Clear The Exam From The First Attempt. Get ahead with expert-crafted questions and answers tailored to give you the competitive edge in the job market. Powering IT Operations in a Cloud-First World ;. The ServiceNow ITOM suite helps enable multiple components, including the automation of infrastructure discovery, compliance maintenance, services mapping, and events rationalization. What is difference between service catalog and order guide and record producer. Developer Build, test, and deploy applications. Accenture initially deployed Discovery and Event Management to cleanse the CMDB foundation to support the enablement of subsequent ITOM features. Safeguarding ServiceNow Data: A Comprehensive Guide to Backups and Restoration. The steps to create an incident in ServiceNow are provided below: Go to the Incident and then click on Create New. Impact Accelerate ROI and amplify your expertise. The ServiceNow CIS - Service Mapping exam consists of 60 questions and the exam duration is 90 Minutes. For up to thirty (30) days post the ITOM Discovery Coaching session, ServiceNow will work with Customer to address Customer’s follow-up questions concerning the ServiceNow results. How to calculate timing of Incident which assigned to multiple group. ServiceNow Architecture. #ServiceNow Developer Interview Questions & Answer Set1| #Very Important Interview Questions These Questions are being asked frequently in almost each & ever. A technical test and interview with our Service Delivery professionals to measure your skills. . Unless you have visibility of your infrastructure. which will help you to prepare for the servicenow interview. It includes features like service mapping, event management, orchestration, cloud management, discovery, and operational intelligence. Support Managed is instances, access self-help, and get technological support. It includes features like service mapping, event management, orchestration, cloud management, discovery, and operational intelligence. 1) What is ServiceNow? ServiceNow is a cloud-based IT Service Management tool. Whether you run an IT-focused business or deal with IT within your. 4. You can raise requests that deal with incidents, changes, problems, and other services using tools like ServiceNow. enables organizationsto accelerate the creation of their.